 Comprehensive Emergency Assistance Program  Rental & Mortgage Assistance (CEAP) o Eligible households can be served once per program year and receive up to $1000. o To qualify for this assistance, there must be an unexpected, uncontrollable circumstance that caused a reduction in income and/or an out-of-pocket expense within120 days that prevented the household from being able to pay rent/mortgage. o This program is offered periodically throughout the year until all funds are exhausted. Each customer must have an appointment. o Appointments are taken each Wednesday starting at 8:00 a.m.  Appointment Line (901) 222-4299 Contact: Tracy Rice or Yulonda Rhodes (901) 222-4270 | https://www.shelbycountytn.gov/247/Community-Services-Agency  Hickory Ridge Mall Suite 516, Monday – Friday, 8:00 am – 4:30 pm  Low-income utility assistance programs  Energy crisis program and regular assistance 14 o Household member 60 years of age or older o Household member 5 years of age or younger o Household member handicapped or disabled o Household has experienced an uncontrollable circumstance  Low-income Home energy assistance (LHEAP) o https://www.shelbycountytn.gov/847/Low-Income-HomeEnergy-Assistance-Progra o Application – https://www.shelbycountytn.gov/DocumentCenter/View/3275